INSTRUCTIONS FOR USERS
The KivaQ M multipurpose questionnaire is a fast, easy and affordable web questionnaire for any purpose. Organizations which do not want to formulate the questionnaire or present the results by themselves can order KivaM as a consulting assignment.
HOW TO ORDER AND PAY
The KivaQ M questionnaire is ordered from the KivaQ web pages. Payment is by credit card, Internet bank or invoice. After the payment has been registered, the customer will receive via email a direct link to the questionnaire and a survey code and a password for analyzing the results and modifying the questions.
The customer can construct a maximum of 50 questions that can be of the following types: open questions, yes/no questions, questions with answers on a scale from 1 to 10, eNPS and multiple-choice questions.
The customer should carefully consider the number of questions because usually the longer the questionnaire the lower the response rate!
The questions can be modified until the first response to the questionnaire is given. The number of respondents and the duration of the survey can be modified even after responding has begun.
DIVIDING THE RESPONDENTS INTO GROUPS
In some cases, it can be useful to divide the respondents into groups. Anonymity must be preserved even when grouping is used. If the respondents get the impression that individual responses can be tracked it usually decreases the response rate.
If the customer wishes, it is possible to set passwords for each respondent group.
RESPONDING TO THE QUESTIONNAIRE
Responding to the KivaQ M questionnaire is done primarily online from a computer, tablet or smartphone. The questionnaire is accessed via a direct link that is sent to all respondents with an accompanying letter. It is also possible to access the questionnaire by filling in the survey code in the KivaQ code box at the web address www.kivaq.fi.
In the confirmation mail, you will also find a version of the questionnaire for hard copies. If respondents use hard copies a suitable person from the organization should save these responses into the KivaQ M program. It is crucial to ensure the anonymity when using hard copies.
STUDYING AND ANALYZING THE RESULTS
The answers to the KivaQ M questionnaire are registered in the web-based analysis module in real time. To study the results the customer can log in to the analysis module with the survey code and password.
The results can be studied in numbers or graphics. The KivaQ M analysis module enables fast and easy cross tabulations. NB. Do not use multiple browser windows when analyzing the results.
PRESENTING THE RESULTS TO THE RESPONDENTS
An important part of the KivaQ M questionnaire is presenting the results and planning the development actions together with the respondents. This transparent procedure motivates the respondents and improves commitment to development actions. The results can be presented online, which guarantees the interest and engagement among the respondents.