28/05/2018; replaces the version from 17.2.2014
Name: KivaQ OyAb
Address: Doktorsvägen 1 bst. 1, 25900 Dalsbruk
Contact person: Sabina Simola-Ström, firstname.lastname@example.org
KivaQ OyAb:s customer and user register
Data management description
KivaQ gets access to personal data mainly through that customers (customers: organisations, companies, municipalities etc.) orders and purchases services from KivaQ (contact through the questionnaire form, contact form on the web or email).
As the customer is an organisation, and not a person, KivaQ stores only the customer contact persons data, usually name and email address. All other data is linked to the organisation.
KivaQ also get access to personal data (name and email address) when persons participate in trainings, seminars and fairs, the data collection is then done with the customer´s consent.
Personal data is foremost used to manage customer relations. KivaQ also sends out newsletters with information on current issues such as events, invitations or trainings. Every person is asked before they are subscribed to receive our newsletters. Persons can unsubscribe at any time and ask for their personal data to be erased by sending a written request to the KivaQ contact person mentioned above.
The personal data is only handled by persons within the company whose job description so requires. Suppliers of IT and other electronic services might get temporary access to the personal data (email addresses) for example in case of support.
KivaQ subcontractors, mainly workshop facilitators will have access to personal data when needed. The subcontractors are following the same strict data management guidelines as KivaQ. No information will be shared with any third parties.
The customer contact person´s data is stored in the company’s password protected database on a protected server that only a few persons can access, and on computers with virus protections and fire walls. We are using a CRM system to manage customer relations in an effective way. Access to the CRM system is only given to persons whose job description so requires.
Personal data will be erased if requested or if the data is no longer needed. Persons that have been registered in our system have the right to review their personal data. Please send a signed written request to KivaQ Oy Ab in case you want to use those rights. Contact information can be found in the beginning of this document.
Cookie collection on the webpage www.kivaq.fi
We store cookies in our visitors´ web browsers in order to collect anonymous information. We use Google Analytics and Hotjar so we can understand our visitors´ behavior on our web, what pages they are visiting, for how long etc. We use these tools to ensure that our webpages match our visitors needs and to enable us to develop and update our webpages as needed. We also use a B2B-service that enables us to identify companies that visit our webpages, and thereby directly market our services.