Order and delivery terms
04.04.2024
Prices and information
KivaQ OyAb holds the right to change prices and information shown on the website.
Reclamation
Any reclamations about the product or delivery can be made within 14 days via e-mail to info(at)kivaq.fi. Reclamations regarding the payment should be directly directed to Paytrail Oyj (see instructions under Payment). KivaQ OyAb holds the right to change prices and information shown on the website.
Payment
Payment is made at the time of ordering via Internet banking of Finnish banks or with certain acceptable credit cards. All payments are directed via Paytrail Oyj’s webpage.
The customer can also choose to pay by invoice.
Payments with a card
If you want to pay with a card, acts KivaQ OyAb only as the marketer of services and products and delivers the products to buyers. Paytrail Oyj is responsible for reclamations. Paytrail Oyj acts as the seller in card payments and the deal is made between the customer and Paytrail Oyj. The seller is responsible for all deal related obligations. Paytrail Oyj is also the payment recipient.
Internet banking payments
Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. The Internet banking payment is made via secured systems and KivaQ OyAb will never have access to any information regarding the customers’ bank details.
Payment service provider
Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations regarding the payment, please contact Paytrail Plc.
Paytrail Plc
Business ID 2122839-7
Innova 2
Lutakonaukio 7 40100 Jyväskylä
Phone: +358 207 181 830
www.paytrail.com
Payment by Invoice
If you choose to pay by invoice, the invoice will be sent directly after the order is completed in .PDF format to the email address provided by the purchaser on the basic information page. The invoice must be paid within 14 days to the bank account specified on the invoice. In case of delayed payment, interest on arrears will apply according to Finnish legislation.
Payment for Consulting Services
Consulting services are invoiced according to the agreement with the client. Usually as an electronic invoice, but in some cases also as a .PDF invoice. The invoice must be paid within 14 days to the bank account specified on the invoice. In case of delayed payment, interest on arrears will apply according to Finnish legislation.
Delivery
After ordering, the survey number and password for your questionnaire will immediately be sent to the given e-mail account. For consulting assignments, survey numbers and passwords are delivered in accordance with the agreement with the client.
Using the reference data
You will have full access to the KivaQ reference data after accepting that your questionnaire results are anonymously added to the reference data. Only the results on the questionnaire’s 7 standard questions are added to the reference database.
